Terms & Conditions
These are the terms and conditions that govern all bookings made through our booking services, whether through our websites, mobile websites, mobile applications or our booking engine, which is integrated into third party websites (collectively the "bookyabike Sites").
All references to "We", "Us" or "Our" in these terms refer to SEBYB GmbH, the operator of the bookyabike Sites.
Your use of the bookyabike Sites and any bookings you make via the bookyabike Sites are subject to these terms and conditions. Note that where you access our booking engine on a third-party website these terms only apply to your use of the booking engine, and do not apply to any other use of that third party website. You agree to use the bookyabike Sites in accordance with and subject to these terms and conditions. If you do not accept these terms, please do not use the bookyabike Sites.
For more information about bookyabike, please see the “About Us” page of our website. If you like to contact us in relation to your use of the bookyabike Sites, or in connection with your booking, please send us an email to [email protected]
1. Bookings and Payment
1.1 We don’t charge any booking commissions from our customers. You only pay an amount which is specified in the booking confirmation. Unless otherwise specified in the terms and conditions of the rental company (taxes or additional fees may be not included, please check the rental rules and terms and conditions thoroughly before you book any services).
1.2 When you book a bike on our website, you pay only a deposit, which is automatically calculated by our system.
1.4 We facilitate the processing and booking of bikes and other bike related travel services. We do not provide, own or run any travel services ourselves and in particular we do not provide, own or run any rental stations.
1.5 You confirm that you are of sufficient age to use the bookyabike Sites lawfully, enter into a contract and to create binding legal obligations for any liability you may incur as a result of the use of the bookyabike Sites. By accepting our terms and conditions you confirm that you are financially responsible for all uses of the bookyabike Sites. Irrespective of whether you or anybody else is using your log-in information.
1.6 When you make a booking using the bookyabike Sites, you agree to enter into a contract for travel services/bike rental with a rental station owner/travel service provider and not with bookyabike. We are only acting as agent for the rental station owner/travel services provider. It is the travel services provider's responsibility to provide you with the bikes/travel services. We are not responsible for the fulfilment of any booking made through the bookyabike Sites or for the quality of bikes or other travel services. Nevertheless, we are doing our best to choose only high-quality rental stations.
1.7 Please note that all bookings are subject to the booking conditions, by checking the box (“Terms and Conditions”) or concluding the booking process you automatically agree to the terms and conditions of bookyabike.
1.8 Bookyabike takes no responsibility and/or guarantee for the correctness of the product and price information on the bookyabike pages.
1.12 Obvious errors and mistakes (including misprints and transposed digits) are not binding, which means that the booking and the contract is not valid.
2. Making and Cancelling a Booking
2.1 By confirming the booking, you will automatically pay a non-refundable deposit, which is a partial payment of the total value of your booking. The deposit is always non-refundable unless otherwise specified.
As set out above our terms and conditions are valid only for the booking process or services on the bookyabike Sites and not for the rental station owners/travel service provider. The rental station owner’s/travel service provider’s terms and conditions are not depending to the terms and conditions of bookyabike. Please read the terms and conditions of the rental station owner/travel service provider to see, if the rental station owner/travel services provider demands charges, taxes or any other additional payments. Bookyabike is not responsible for the terms and conditions of any rental station owner/travel service provider.
2.3 Your non-arrival by the agreed pick-up time may result in the cancellation of your entire booking. Any amendments to your booking must be notified to and agreed with the travel services provider directly, which doesn’t mean that a refund of the deposit or a part of the deposit will be made. Please note that it is not possible to amend non-refundable bookings. In making a booking it is in your responsibility to disclose to the rental station owner/travel services provider if any requirements or special facilities are needed for you or a member of your travel group.
2.4 When a booking is confirmed we will issue the booking confirmation on behalf of the rental station owner/travel services provider. Note that we won’t provide information about any charges for additional services. We strongly recommend you to check and confirm the rental station owner’s/travel services provider’s terms and conditions before booking any services. Upon receipt of the booking confirmation the contract is valid. The reference numbers included on the booking confirmation should be quoted in all enquiries, cancellation or modification of the booking.
2.5 You may cancel your booking in accordance with the cancellation policy of the rental station owner/travel service provider. You will find the cancellation policy in the terms and conditions of the rental station owner/travel service provider.
2.6 If you have confirmed the booking process the contract is valid. If you cancel your booking afterwards, regardless of how much notice you give, deposits will be non-refundable. You should note that, even though your deposit and booking fee will be non-refundable in any event, you have to inform the rental station owner/travel services provider about your cancellation. You will find the cancellation policy in the terms and conditions of the rental station owner/travel service provider. If you don’t give the rental station owner/travel service provider a notice, you maybe have to charge an additional payment for not showing up.
3. Liability and Disclaimers
3.1 In the event of a problem arising with your bike rental or any other travel services, you should contact the rental station owner/travel services provider. If you have a problem with the booking that you have made via the bookyabike Sites please contact us directly via [email protected] .
3.2 We are acting solely as agent on behalf of the rental station owner/travel service provider and, as such, we are not a party to the contract between you and the rental station owner/travel service provider for the provision of travel services and bike rentals. Moreover, we are not responsibility or liability to you in respect of the terms of that contract. For example, we are not responsible for:
(a) the accuracy or completeness of the descriptions of bikes or any other travel services (including rates, availability and ratings) that are displayed on the bookyabike Sites. The rental station owner/travel service provider bears sole responsibility for the quality and/or the fitness for purpose of the bikes and any other travel services.
(b) the fulfilment of a booking made through the bookyabike Sites. Included are any acts or omissions of rental station owners/ travel services providers, any cancellation of a booking by a rental station owner/travel services provider for any reason or any failure to provide all or any part of the booked service by that rental station owner/ travel service provider.
(c) any error or failure in the making or recording of a booking which is due to any circumstances that are outside our control (such as a power failure).
3.3 Neither we nor any of our directors, employees, affiliates or other representatives will be liable to you (or any member of your corporate group, your affiliates or any other person or party who has an interest in the booking) for:
(a) indirect, punitive, special or consequential loss or damages,
(b) loss of data, income, profits, business, opportunity, reputation, goodwill or
(c) loss of/damage to property, in each case arising out of or in connection with the use of any information, products, services, facilities and/or the materials offered through the bookyabike Sites, even if we have been advised of the possibility of such loss or damage, or such loss or damages were reasonably foreseeable.
3.4 Our maximum aggregate liability to you (and any other party that has an interest in your/the booking) in relation to any booking made through us (whether in contract, tort or otherwise) shall be limited solely to the value of the deposit that has been paid for that booking. Before you confirm the booking process, you should read the rental station owner’s/travel services provider's terms and conditions to avoid any unexpected issues. Bookyabike is not responsible for the terms and conditions of the rental station owner/travel service provider.
3.5 We have not visited all the companies listed on the bookyabike Sites but we carry out a review process. The listing of any travel services/bikes/equipment on the bookyabike Sites is no specific recommendation from us. We don’t guarantee that the travel services/bikes will be suitable for your purpose. Moreover, we don’t guarantee for quality of the travel services/bikes. The rental station owner/travel service provider has the sole responsibility for fulfilling any booked travel services and/or the quality of the bikes.
3.6 If not otherwise set out in these terms, and to the greatest extent permitted by applicable law, all representations, warranties and conditions, including those implied by statute or otherwise, are hereby excluded, including without limitation representations, warranties or undertakings about any of the services, facilities, information and/or materials on the bookyabike Sites, including without limitation, their accuracy, their completeness or their merchantability, quality or fitness for a particular purpose. Bookyabike do not warrant that the information published on the bookyabike Sites will be error-free or that the bookyabike Sites will be virus or bug-free.
4. Credit and Debit Card Security
4.1 We make reasonable efforts to ensure that all credit card and debit card transactions carried out via the bookyabike Sites are secure. However, if unauthorised charges appear on your credit card or debit card statement for any card used on the bookyabike Sites at any time during or after you make your booking, conduct your transaction or disclose your card details on the bookyabike Sites, bookyabike shall not be liable or responsible in any way.
5. Intellectual Property Rights and Web-links
5.1 The information, content, software, graphics, text, sounds, images, buttons, trademarks, service marks, trade names and logos ("Materials") contained in the bookyabike Sites are protected by copyright, trademarks, database rights, and any other intellectual property rights. With accepting our terms and conditions you agree to not using any materials of bookyabike. If you have any questions, send us an email to [email protected] .